However hands-on you want to be, we've got a way in.

The Free plan gives you the full PMS on up to 3 properties. Premium adds unlimited properties at £9.99 per extra property per month from your 4th, and you run the day-to-day yourself. Become a Partner is a 50/50 partnership where we take on every ground operation plus all backend operations, so you only handle guests and growth.

Everything on the ground and behind the scenes: linen and laundry, professional cleaning, guest changeovers, logistics and supply, and maintenance — with emergencies handled through our operations network, day or night — plus channels, pricing, financials and compliance on the platform. You keep guest correspondence and your time goes into outreach, relationships and winning new properties.

Guests go through multi-layer vetting: identity verification, address confirmation, reference checks, payment validation and fraud screening. Emergencies are handled through our operations network, day or night. Under the Partner model, damage is covered under our commercial operational insurance — full details shared during onboarding. PropertyFlow's insurance covers our operations, so you should still maintain your own buildings and contents cover.

It depends on your council. In some Scottish cities, for example, tenement flats face high refusal rates under standard planning; other UK authorities run different regimes. Planning and licensing rules vary by council. PropertyFlow keeps the right documents and renewal dates in one place; on the Partner model our team helps manage the paperwork and renewals with you. We don't provide legal advice — always confirm requirements with your local authority as part of the partnership.

Yes. Most operators start on the Free plan, upgrade to Premium as they grow past three properties, and apply to become a Partner when they want to scale hard without being pulled into operations. There are no setup fees and no lock-in. Change how you work with us whenever you're ready.